SHIPPING & DELIVERY POLICY
Effective Date: 11-08-2024
Mass Integrated Hospital (“we,” “our,” or “us”) is committed to ensuring that your products are delivered to you in a timely and efficient manner. This Shipping & Delivery Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our e-commerce website (“masstrusthospital.com”). Please review this policy carefully to understand our practices.
1. Order Processing
1.1 Order Confirmation: Once you place an order on our Site, you will receive an email confirmation with the details of your purchase. This confirmation indicates that we have received your order and are processing it.
1.2 Processing Time: Orders are typically processed within 5 – 7 business days business days. Processing times may vary depending on product availability and order volume. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Options
2.1 Shipping Methods: We offer a variety of shipping options to meet your needs. The available shipping methods, along with their estimated delivery times, will be displayed at checkout. These options may include:
- Standard Shipping: Delivery within 5 – 7 business days.
- Expedited Shipping: Delivery within 5 – 7 business days.
- Overnight Shipping: Delivery by the next business day.
2.2 Shipping Costs: Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery destination. Shipping charges will be displayed at checkout before you complete your purchase.
3. Delivery Timeframes
3.1 Estimated Delivery Dates: The estimated delivery date for your order will be provided at checkout. Please note that these are estimates and not guaranteed delivery dates. Factors such as weather conditions, carrier delays, and customs processing can impact delivery times.
3.2 Delivery Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website.
4. Shipping Destinations
4.1 Domestic Shipping: We ship to most locations within India. If you are located in a remote or rural area, delivery times may be longer.
4.2 International Shipping: We offer international shipping to select countries. International orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. Delivery times for international orders may vary depending on customs processing and other factors.
5. Order Changes and Cancellations
5.1 Order Changes: Once an order has been placed, we are unable to make changes to the shipping address, shipping method, or items ordered. If you need to update your information or make a change, please contact our customer service team as soon as possible. We will do our best to accommodate your request but cannot guarantee changes can be made.
5.2 Order Cancellations: If you wish to cancel your order, please contact us immediately. Orders can only be canceled before they are processed for shipping. Once an order has been shipped, it cannot be canceled, and you will need to follow our return process.
6. Failed Deliveries and Returns
6.1 Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange for reshipment. Additional shipping charges may apply.
6.2 Failed Delivery Attempts: If the carrier is unable to deliver your package after multiple attempts, it may be returned to us. We will contact you to arrange for reshipment or refund, minus any shipping fees.
6.3 Refused Packages: If you refuse delivery of a package, it will be returned to us, and you will be responsible for any return shipping charges. Refunds for refused packages will be issued minus the original shipping cost and any return fees.
7. Damaged or Lost Packages
7.1 Damaged Packages: If your order arrives damaged, please contact us within 7 days of receipt. We will work with the carrier to file a claim and arrange for a replacement or refund.
7.2 Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to locate the package or file a claim. If the package cannot be found, we will arrange for a replacement or refund.
8. Contact Us
If you have any questions or concerns about our Shipping & Delivery Policy, please contact us at:
Mass Integrated Hospital
29, Baba Ramdev complex, Udumalai Palani main road, Karamadai , Palani.
contact@massintegratedhospital.com
+91 84895 51155
