RETURN & REFUND POLICY

Effective Date: 11-08-2024

At Mass Integrated Hospital (“we,” “our,” or “us”), we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the conditions under which you may return products purchased through our e-commerce website (“masstrusthospital.com”) and the process for obtaining a refund. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

1.1 Return Window: You may return most items purchased on our Site within [insert number of days] days of receipt for a full refund or exchange. Items returned outside of this window may not be eligible for a refund or exchange.

1.2 Conditions for Return: To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and in its original packaging, with all tags, labels, and accessories included.
• The item must not be damaged, altered, or show signs of wear or use.
• Certain items, such as perishable goods, personalized products, or items marked as non-returnable, may not be eligible for return. Please check the product page for specific return eligibility.

1.3 Non-Returnable Items: The following items are not eligible for return:

• Perishable products (e.g., food, supplements)
• Personal care items (e.g., skincare, hygiene products)
• Customized or personalized products
• Gift cards
• Items marked as “Final Sale”

2. Return Process

2.1 Initiating a Return: To initiate a return, please contact our customer service team at [insert email address or phone number]. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

2.2 Packing and Shipping: Pack the item securely in its original packaging, including all original documentation, and clearly mark the RMA number on the package. Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe and timely return of your item.

2.3 Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or error on our part. If you receive a damaged or incorrect item, we will cover the cost of return shipping.

3. Refunds

3.1 Refund Process: Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 10 business days for the refund to be processed and reflected on your account.

3.2 Partial Refunds: In some cases, partial refunds may be granted at our discretion if the item is returned in a condition that does not meet the eligibility criteria for a full refund.

3.3 Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect, damage, or error on our part. If you received free shipping on your order, the actual shipping cost may be deducted from your refund.

3.4 Restocking Fees: We may charge a restocking fee of 30% for certain items, particularly if they are returned outside of the return window or are not in their original condition.

4. Exchanges

4.1 Exchange Process: If you would like to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability. If the item you wish to exchange is not available, we will process a refund instead.

4.2 Return for Exchange: The item being exchanged must be returned in its original condition, as outlined in the “Conditions for Return” section. Once we receive and verify the condition of the returned item, we will ship the replacement item to you.

5. Damaged or Defective Items

5.1 Reporting Damages or Defects: If you receive an item that is damaged or defective, please contact us within 10 days of receipt. Provide your order number, a description of the issue, and, if possible, photos of the damage or defect.

5.2 Resolution Options: We will work with you to resolve the issue promptly. Depending on the circumstances, we may offer a replacement, repair, or refund. In some cases, we may ask you to return the damaged or defective item before processing the resolution.

6. Cancellations

6.1 Order Cancellations: If you wish to cancel your order, please contact us immediately. Orders can only be canceled before they are processed for shipping. Once an order has shipped, it cannot be canceled, and you will need to follow our return process.

6.2 Refunds for Canceled Orders: If your order is successfully canceled before it is shipped, we will process a full refund to your original payment method. Please allow 10 business days for the refund to be processed.

7. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us at:

Mass Integrated Hospital

29, Baba Ramdev complex, Udumalai Palani main road, Karamadai , Palani.

contact@massintegratedhospital.com

+91 84895 51155